KENMARK® TECH SOLUTIONS (KTS) – GENERAL Shipping Policy

DEFINITIONS

"Shipping Policy" refers to the terms and conditions governing the shipment of Goods by KTS. Shipping Methods: KTS uses reliable shipping carriers to ensure safe and timely delivery of Goods. Shipping methods include standard shipping, expedited shipping, and freight shipping for large items.

Order Processing

Processing Time: All orders are processed within [specified time, e.g., 2-3 business days] of receiving the order. Orders are not processed on weekends or holidays. Order Confirmation: Customers will receive an order confirmation email, which includes details of the items purchased, estimated delivery time, and tracking information once the order has been shipped.

Shipping Rates and Delivery Estimates

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of the items, shipping method selected, and destination. Delivery Estimates: Delivery times vary based on the shipping method and destination. Standard shipping typically takes [specified time, e.g., 5-7 business days], while expedited shipping takes [specified time, e.g., 2-3 business days]. Freight shipping delivery times will be communicated separately.

International Shipping

Availability: KTS ships internationally to select countries. Customers are responsible for any customs duties, taxes, or other fees associated with international shipments. Customs Clearance: Delays caused by customs clearance are beyond KTS’s control. Customers are advised to check with their local customs office for information on potential delays.

Shipment Tracking

Tracking Information: A tracking number will be provided to customers once the order has been shipped. Customers can use this number to track their order online. Lost or Delayed Shipments: KTS is not responsible for delays caused by the shipping carrier. In case of a lost shipment, KTS will assist in tracking and resolving the issue with the carrier.

Damaged or Incorrect Items

Damaged Items: If an item is received damaged, customers must notify KTS within [specified time, e.g., 7 days] of receipt. KTS will arrange for a replacement or refund upon verification of the damage. Incorrect Items: If an incorrect item is received, customers must notify KTS within [specified time, e.g., 7 days] of receipt. KTS will arrange for the correct item to be shipped and for the incorrect item to be returned.

Returns and Exchanges

Return Policy: Customers may return unused and unopened items within [specified time, e.g., 30 days] of receipt for a refund. Return shipping costs are the responsibility of the customer unless the return is due to a KTS error. Exchange Policy: Exchanges are accepted for defective or damaged items. Customers must notify KTS within [specified time, e.g., 7 days] of receipt for an exchange to be arranged.

Contact Information

Customer Service: For any shipping-related inquiries, customers can contact KTS customer service at [customer service contact information].